Our policies are to help provide you with quality dental care and personal attention to ensure
your good health.
Emails are sent to either remind you of a booked appointment or asking you to call to book
one. We also may phone you to let you know when you are past due. Please let us know if it
is alright to call your place of employment as we give a confirmation call before the
appointment.
Payment is expected and appreciated at the time of the appointment. Visa, Mastercard,
American Express, Debit, Cash or Cheques are accepted. A fee for NSF cheques will apply.
Our office hours are Monday to Friday from 8 am to 5 pm. We understand that it may become
necessary to reschedule an appointment. In order to accommodate the needs of our
patients, we require two business days’ notice to change your appointment.
Most of our patients have very busy schedules and need to preplan their dental
appointments. Some patients have to wait three to four weeks for their appointment; others
are in discomfort and need to come in as quickly as possible.
There will not be a charge if you need to change your appointment provided you notify us
with a minimum of two business days. There will be a charge according to the amount of time
that was reserved for you, if we do not receive proper notification.
Each person's situation is different and we realize that family emergencies, illness, or
unforeseen events can arise. We will discuss the details of short notice appointment
changes on an individual basis.
We are an Amalgam free office (aka silver fillings).Our dentists use white composite filling
material only. Some insurance carriers will not cover the cost of the “white” material and will
only pay for the cost of a silver filling. If this is the case the patient is expected to pay the
difference. This difference ranges from $40.00 to $120.00, depending on how big the
restoration is.
It is the patient’s responsibility to know the details of their insurance policy. We will send for
payment to insurance companies on your behalf. Occasionally, insurance companies will
send the payment to the patient instead of us. We trust that you will sign this over to us and
bring it to our office ASAP.
As a service to our patients we will continue to bill your insurance company; however, due to
the Privacy Act, we are often unable to obtain patients’ personal information. We will ask for
your assistance if your insurance company will not provide our dental office with your
insurance information. Please speak to your carrier personally, obtain your coverage, and
then relay the information to our office. We will then bill your insurance company directly.
Also, please note any treatment that your insurance does not pay for or exceeds the limit of
your individual plan will be your responsibility and billed directly to you.
Please feel free to ask any questions you may have. We would like you to be satisfied in all
aspects of your dental care and look forward to serving you.
We would appreciate you letting us know (for your safety) of any changes in your health or
prescribed medication before your visit.
I consent to the performing of the dental procedures agreed to be necessary or advisable
and I will assume immediate responsibility for fees associated with these procedures.
