Policy Information 2017-04-12T22:37:46+00:00

Policy Information

Rescheduling and No Show Information

We understand that it may become necessary to reschedule an appointment. In order to accommodate the needs of our patients, we require two business days’ notice to change your appointment.

Most of our patients have very busy schedules and need to preplan their dental appointments. Some patients have to wait three to four weeks for their appointment; others are in discomfort and need to come in as quickly as possible.

There will not be a charge if you need to change your appointment provided you notify us with a minimum of two business days. There will be a charge according to the amount of time that was reserved for you, if we do not receive proper notification.

Each person’s situation is different and we realize that family emergencies, illness, or unforeseen events can arise. We will discuss the details of short notice appointment changes on an individual basis.

Dr. Coca and our staff look forward to taking care of your oral health needs and welcome you and your family to our team of dental professionals.

Insurance Information

As a service to our patients we will continue to bill your insurance company; however, due to the Privacy Act, we are often unable to obtain patients’ personal information. We will ask for your assistance if your insurance company will not provide our dental office with your insurance information. Please speak to your carrier personally, obtain your coverage, and then relay the information to our office. We will then bill your insurance company directly.
Also, please note any treatment that your insurance does not pay for or exceeds the limit of your individual plan will be your responsibility and billed directly to you.

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